You can request the return of products in the following cases:
1) The product delivered does not correspond to the specifications on the site (size, color, model) => In this case you can request the return of the product or its change with another product of the same value or different value (with the payment of the difference or with the refund of the difference).
2) The product has a defect => Before shipment, Diva Charms products go through several verification filters but it is possible that small defects can escape unobserved (unpaired sole, broken material, detached accessories). In this case, please contact us within 48 hours of receiving the package to change the product or to refund the value of the ordered product. In case the product presents a defect, or you receive another product or a wrong size (cases 1 and 2), the shipping fee for returning the product to us will be borne by us.
3) Product with the wrong size. If you have ordered a size / model that does not fit you, you can change it with another size / model, but the shipping fee for the exchange will be borne by you.
How can a product be changed? Our exchange policy involves the following steps. If you want to change the size or change the product, contact us by phone. Together we establish which product you want, we send the new product to you, and you will pack the product you want to change and give it to the courier when it arrives with the new product to you.
How can a product be returned? If you have ordered a product that you want to return and reimburse your value, you must properly pack the product, and in the parcel leave us the name with which you placed the order and a bank account in which the money can be returned. The parcel will be sent by you by courier to the following address: Bucharest, Stirbei Street Voda, Nr. 126, 1st floor, apartment 3, intercom 3.
The money transfer is made in 10 - maximum 20 working days, from the moment the product arrived to us. The money transfer will be made only in a bank account opened in local currency, respectively LEI. The taxes related to the return of the product / products will be borne by you, only in cases where the product is damaged, you receive another size, color or product compared to the one ordered by you, in these cases the shipping tax will be borne by us.
The period of change and return of a product is MAXIMUM 15 days from the receipt of the products. DO NOT CHANGE AND DO NOT BACK MONEY for products that show signs of use (traces, odor) or for products that have been modified by agreement according to the client's requirements.